4 ways you may be letting your team down
Not only are leaders responsible for the performance of a specific department, but they're also in charge of the employee experience. To some extent, you can hand off the customer experience to employees, but who's managing the experience your employees are having? If you're doing things right, you are. But even then, you may be sabotaging your own efforts to lead a highly impactful team. Mishandling conversations or overlooking details might feel like temporary setbacks, but in your teammates' eyes, they can be permanent.
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