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Written patient communication makes for better relationships

from Dr. Bicuspid

"If it isn't written down, it didn't happen." We hear this all the time in the realm of legal matters. A "handshake" agreement or an oral agreement can show trust in the parties involved but can lead to severe misunderstandings. Patients who haven't received a written treatment plan that includes a financial obligation, estimated insurance payments, and informed consent for treatment could become your worst nightmare when misunderstandings come up during or after treatment. "He said, she said" arguments usually sway in favor of the patient if the dentist has not recorded any clinical findings or conversation regarding treatment options. more


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