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How to manage a stubborn, defensive or defiant employee

from Harvard Business Review

Some of the hardest employees to manage are people who are consistently oppositional. They might actively debate or ignore feedback, refuse to follow instructions they disagree with or create a constant stream of negative comments about new initiatives. Most often, these behaviors are meant to make the employee look strong and mask a fear of change, an aversion to anticipated conflict or the worry that they will look stupid or incompetent. more

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