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When waiting feels immoral: Fairness in the emergency department calls for empathy from all of us

from STAT (opinion)

Jay Baruch, MD, writes, "Pioneers in wait management, the folks who run the Disney parks, understand how to navigate expectations. Through distraction and constant entertainment, kids and parents are less aware of time's passing. A 30-minute delay feels like a win when you are originally told to expect 45. But distraction is difficult when your fears will still be there after the distraction is over. The wait for a thrilling amusement park ride is not the same as waiting while being tired, scared, hurt, anxious, and sick enough to warrant a detour from your daily routine for a trip to the emergency department." more

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