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CFPB Ombudsman's Office 2019 annual report

from CFPB

Today, the Ombudsman’s Office’s annual report is available on our webpage. Each year our annual report, which I deliver to the Director, outlines our work process and summarizes our activities from the last fiscal year. The Ombudsman’s Office is an independent, impartial, and confidential resource that assists consumers, financial entities, consumer or trade groups, and others in informally resolving process issues with the CFPB. New in this report is a thematic snapshot of our work over time and an information sheet that describes the federal financial ombudsman offices. We also detail an evaluation of our Ombudsman Interactives pilot program, which will now be part of our recurring programs, and include FAQs about our Ombudsman Forum program. more

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