5 change-leadership practices for the next decade
from The Lead Change Group
As we move towards a new decade, my mind turns to the leadership practices needed to make transformational change a reality. In seeking transformational change, what is your strategic intent? Do you measure and deliver what matters to your customers? Do you have a purposeful system that enables your organisation to gain rich data that fully explores your customers' needs, wants and interests? Do you use that data to create an offer that meets those expressed needs, and have you designed a delivery system that matches that offer?
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