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Virtual assistants provide disappointing advice when asked for first aid, emergency info

from Medical Xpress

Virtual assistants don't yet live up to their considerable potential when it comes to providing users with reliable and relevant information on medical emergencies, according to a new study from University of Alberta researchers. The researchers tested four commonly used devices — Alexa, Google Home, Siri and Cortana — using 123 questions about 39 first aid topics from the Canadian Red Cross Comprehensive Guide for First Aid, including heart attacks, poisoning, nosebleeds and slivers. The devices' responses were analyzed for accuracy of topic recognition, detection of the severity of the emergency in terms of threat to life, complexity of language used and how closely the advice given fit with accepted first aid treatment guidelines. Google Home performed the best, recognizing topics with 98% accuracy and providing advice congruent with guidelines 56% of the time. more

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