The 3 C's of healthcare communication: Compassion, clarity, and coherence
from By Keith Carlson
In healthcare, it can generally be agreed that one of the central pillars of the delivery of high-quality patient care is communication. It can also be readily agreed that communication is a central pillar of both inter- and intra-team cohesion and relationships. If this is truly the case, then why does communication break down so often and what can we do about improving it in the interest of staff satisfaction and retention, as well as the satisfaction of patients and their loved ones?
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