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CDC: Communicating with Patients about Vaccines

With coronavirus vaccines and treatments in phased trials, health care experts are anticipating concerns from patients regarding the benefits and risks of vaccines. JoEllen Wolicki, BSN RN PHN and Nurse Educator at the CDC for nearly 25 years, offers a framework for improving communication with patients and their families about the importance of vaccines.

C.A.S.E.
  • Corroborate: Acknowledge the parent’s concern; find some point on which you can agree; validate the emotion
  • About me: Describe what you have done to build your knowledge base and expertise
  • Science: Describe what the science says; provide accurate, truthful, and documented information
  • Explain/advise: Advise parent/patient based on the science
Visit page 28 for examples of using C.A.S.E. more


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