Relational proficiency: What it is and why it matters
from Nursing Management
Healthcare leaders have an extraordinary challenge to provide leadership for professionals who are literally responsible for making life-and-death decisions and caring for people in the face of complex and high-stress environments. Relational proficiency is an essential ingredient for leaders to be successful. Although much has been written about the importance of quality relationships in healthcare, very little has been written about how to make quality relationship happen.
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