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Patients are giving high marks to US healthcare providers during the crisis

from Harvard Business Review

When people feel vulnerable, they focus on what matters most. That's why in the hours after JFK was shot or the terrorism attacks of 9/11, people huddled in their homes with their families. And that's why, as the COVID-19 pandemic has unfolded, people have been rediscovering that the essence of healthcare is not miracle drugs, but the humanity and commitment of caregivers. The impact of this new awareness could persist far beyond the end of the pandemic if providers seize the moment. more


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