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There is still bias in patient satisfaction data

from By Kenneth G. Poole, Jr., M.D., M.B.A. and Leon McDougle, M.D., M.P.H.

With great interest we reviewed the article (by Solnick, Peyton, Kraft-Todd & Safdar, 2020) entitled Effect of Physician Gender and Race on Simulated Patients’ Ratings and Confidence in Their Physicians: A Randomized Trial. The authors reported that gender and race did not significantly affect patient satisfaction after conducting a computer-based simulation involving participants recruited by crowdsourcing to play the role of a patient reporting to the emergency department with symptoms consistent with gastroenteritis. more

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