Which matters more: Hiring superstars, or removing toxic employees? Harvard research reveals the surprising answer
Superstar employees are invaluable. As founding owner of the Pittsburgh Steelers Art Rooney once said, "You can never overpay a good player. You can only overpay a bad one. I don't mind paying a good player $200,000. What I mind is paying a $20,000 player $22,000." Great employees? They're worth a lot more to your teams, your customers, and your bottom line than average employees. Truly exceptional employees? They're worth significantly more than average employees. Or not.
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