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The project customer is asking to cancel: Try these 5 steps first

from BradEgeland.com

Have you ever been running a project or have taken over a floundering project and been made aware that the project client is seeking to cancel the engagement and possibly even get their money back? That's a big one. If you're being called in to take it over and “fix it” then it's not you and fingers likely won't point at you (though being associated at all with utter failure can be bad). Either way, it's a tough scenario to find yourself in and your response and action must be planned, positive, swift, confident and definitely forward thinking. more


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