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Just 2 weeks! Celebrate the 10th Anniversary of Legislative Day, April 23-24
The event will be held at the Hyatt Regency Washington on Capitol Hill, in Washington, D.C.

Represent your facility, your state and your industry at the one political event that directly impacts you, your facility and your bottom-line — AAHAM Legislative Day. Our strong grassroots program that creates new opportunities for our industry is turning 10 and we need your continued support! It is all about strength in numbers. The more AAHAM members participate in this effort, the stronger the voice AAHAM will have. Remember, if you don't speak up someone else will.

Let everyone know how important this year's event is. Use #AAHAMLD14 throughout your social media platforms to get the word out!
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Pros and cons of ICD-10 delay
Government Health IT
The Senate's vote March 31 to delay implementation of ICD-10 by a year might be providing hospitals extra time to get ready for the transition, but it will have a negative financial impact on the bottom line, according to revenue cycle management executives. Renée Monahan, vice president of revenue cycle at Conemaugh Health System in Johnstown, Pa., and Kristen Shoup, manager of revenue cycle at Wooster Community Hospital in Wooster, Ohio, said their health systems would have been ready for the ICD-10 conversion by Oct. 1, but now they will use the additional time for dual-coding and assessing areas of documentation improvement.
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See related story: Should physicians use the ICD-10 delay to learn how to code? (EHR Intelligence)

3 key regulatory issues to consider as part of your electronic payments strategy
Becker's Hospital Review
Paperless systems are fast becoming the standard across different industries in the U.S., and healthcare is no exception. In the healthcare industry today, much of the third-party payer system is already conducted by electronic means. Yet, medical costs that are the patient's responsibility are still often transacted through paper billing and check payment. There are, however, several macro-level trends that are rapidly driving adoption of electronic payment tools for patient co-pays and deductibles. As healthcare providers prepare to convert their patient-responsible billing and collections to an electronic form, there are (at least) three important regulatory items to keep in mind.
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Save the date: The 2014 Annual National Institute
This year's event will be held at the Manchester Grand Hyatt in San Diego, Calif., from Oct. 15-17. Registration information will be available in July.

The ANI is attended by nearly 500 National members and over 75 exhibitors. Each year, the members of AAHAM come together to exchange ideas, renew old friends, make new ones and further their knowledge and education in the field of Patient Account Management.

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Better claims recovery can save millions
Cost containment and claims recovery processes aren't always the most exciting of topics. But what if by focusing on these procedures, an insurer could save more than $10 million in two years? Albuquerque, N.M.-based Lovelace Health Plan decided to examine its cost containment and claims recovery processes and discovered what many insurers would — significant room for improvement. So Lovelace executives took action, starting with automating processes, implementing better data mining procedures and managing claims smartly.
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Looking for similar articles? Search here, keyword(s): Efficient claims processes.

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ICD-10: Fact or fiction
By Charlotte Bohnett
As with any major change, the rumor mill churns at a mighty pace. With all the hearsay, telephone games and disbursement of misinformation, it's easy for the myths to swallow the truth. No worries, though. We're here to sort the fact from the fiction when it comes to the latest information on ICD-10.

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SGR, ICD-10 delay ready to be signed into law
MedPage Today
The Senate recently voted to delay scheduled cuts in physician payments under Medicare and move the switch to ICD-10 billing codes to October 2015. The chamber passed a bill that delays by 12 months pending reimbursement cuts under Medicare's sustainable growth rate payment formula.

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As health system complexities rise, a new industry emerges
By Pamela Lewis Dolan
If you want to learn about the complexities of the modern healthcare delivery system, there's no better person to ask than a physician. Their familiarity with the bureaucracy and tough patient choices associated with medical care is driving many out of clinical practice.

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Healthcare leaders discuss executive compensation
HealthLeaders Media
Compensation formulas for physician leaders are being recalculated to reward clinical performance over volume metrics. In the following, four healthcare leaders discuss compensation strategy changes their organizations have made to attract, engage and retain top talent.
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Upcoming webinars

ABN Challenges and Preventing the 'Coercion Complaint'
April 30 at 1:30 - 3 p.m. EDT
This informative, intermediate level webinar will review Advance Beneficiary Notice requirements. Given the recent ruling from the Administrative Law Judge indicating that a higher level of notification may be required, this webinar will review the background and its impact on ABNs.
Registration deadline: Payment must be received on or before April 23

'Service Recovery: Managing Difficult Patient Complaints'
May 14 at 1:30 - 3 p.m. EDT
This timely, intermediate level webinar will empower you to assess your current service recovery processes and to make improvements designed to retain or reclaim dissatisfied customers. Learn about different strategies for managing conflicts, including specific language to use. Different types of apologies will be discussed in the context of when to use them. Find out about the importance of employee recovery in the service recovery process.
Registration deadline: Payment must be received on or before May 7

'Telling Your Story; How to Use Technology to Maximize Community Benefit and Reduce Compliance Exposure'
June 18 at 1:30 - 3 p.m. EDT
This timely webinar will summarize the IRS Section 501 r requirements that were enacted with passage of the Affordable Care Act. This intermediate level webinar will cover financial assistance and billing/collection issues, with a focus on utilizing electronic screening for financial assistance.
Registration deadline: Payment must be received on or before June 11

For online member registration, click here.

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Medicare seniors like Obamacare's team approach
As the U.S. healthcare system moves away from fee-for-service medicine to more accountable care that uses a team of health professionals, seniors covered by Medicare say they are okay with these new models that include nurses, social workers and other allied health professionals in the front lines of their treatment, according to a new analysis. Increasingly, the Medicare health insurance program for the elderly as part of the Affordable Care Act is moving to a system that rewards doctors and hospitals for working together to improve care.
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Share your expertise with others
In an effort to enhance the overall content of the AAHAM eNewswatch, we'd like to include peer-written articles in future editions. As a member of AAHAM, your knowledge and experience in the industry can be of great help to your fellow members. And we're hoping you'll share this expertise with your peers through well-written commentary. Because of the digital format, there's no word or graphical limit, and our group of talented editors can help with final edits. If you're interested in participating, please contact Ronnie Richard to discuss logistics.
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Out-of-network billing complaints spur new action
Healthcare Payer News
New York is poised to solve one of the most pernicious consumer healthcare billing problems, and regulators think it could be a model. Surprise out-of-network bills are a not an uncommon problem for many Americans: A hip replacement with an in-network surgeon at an in-network hospital was expected to be affordable, until the bill came with a several thousand dollar fee for the out-of-network, hospital-contracted anesthesiologist. Experiences like that are the impetus for a provision in New York State's pending budget agreement that would "hold the consumers harmless" if a provider unknowingly is out-of-network or in emergencies, sending the provider and health plan into meditation to determine "appropriate" reimbursement.
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Safety rankings: Should hospitals care?
Healthcare Finance News
Recently, Consumer Reports released new safety scores for 2,591 U.S. hospitals. The magazine is just one of a number of organizations that rates hospitals on safety. Should hospitals care about all these rankings? If hospitals are worried the rankings will cause patients to go elsewhere, they shouldn't, said Joel Shalowitz, clinical professor and director of Health Industry Management at the Kellogg School of Management at Northwestern University.
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AAHAM eNewswatch
Colby Horton, Vice President of Publishing, 469.420.2601
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Lisa Smith, Senior Content Editor, 469.420.2644  
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