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A question I get from time to time: "When should a forwarder request assistance with a law list's service department?" Just to clarify, when a forwarder decides to "request assistance," it usually means that a collections claim is not being processed quickly enough — at least in the eyes of the forwarder.

First let me remind everyone that the ALQ service department is here to help at any time. If you, as a forwarder, have an immediate need you should not hesitate to contact us.

On the other hand, we ask forwarders to have a bit of patience. Whenever someone asks us to open a file and "requests assistance," that forwarder is basically filing a formal complaint which automatically becomes a black mark on that law firm's record. It may be justified. But we suggest you give the law firm a fair chance to not only respond, but also resolve the problem or situation. Again, we are eager to help. Most often, it's just a matter of helping restore the lines of communication.

And if it happens to be something more, that's when you'll find out the real value of forwarding your claims through ALQ.


Thomas W. Hamilton

 Industry News

Private firm sues CFPB, challenges board's constitutionality
Washington Examiner
A lawsuit challenging the constitutionality of the newly established Consumer Financial Protection Bureau has been filed in federal court. The lawsuit was filed by Morgan Drexen, a Costa Mesa, Calif., company under CFPB pressure to turn over millions of private consumer information files as part of the agency's controversial consumer surveillance program.
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Prohibition of unfair, deceptive or abusive acts or practices in the collection of consumer debts
Consumer Financial Protection Bureau
Under the Dodd-Frank Wall Street Reform and Consumer Protection Act (Dodd-Frank Act), all covered persons or service providers are legally required to refrain from committing unfair, deceptive, or abusive acts or practices (collectively, UDAAPs) in violation of the Act. The Consumer Financial Protection Bureau (CFPB or Bureau) is issuing this bulletin to clarify the contours of that obligation in the context of collecting consumer debts.
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Marquee European deals making major waves
Greenberg Advisors
During the first half of 2013, ARM industry transactions involved 13 sellers located in Europe, Scandinavia or Canada, while 11 sellers were located in the U.S. Still, 50 percent of the buyers in 2013 were U.S.-based, reflecting the recent ARM industry trend of U.S. groups expanding internationally. Clearly, industry consolidation has reached the shores of Europe.
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Top 10 deadly sales sins
As the great comic strip philosopher Pogo said, "We have seen the enemy and he is us." Many of our difficulties are within our control, or of our creation. Put this list where you can review it frequently, and do so.
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State cracking down on collection of zombie debts
Capitol Confidential
A crackdown on collection of "zombie debts," or those that are so old the legal statute of limitations has expired is one of the features of a consumer protection package that Gov. Andrew Cuomo's Department of Financial Services is moving through the rule making process.
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Forget work-life balance: It's time for work-life blend
The reality for many of us these days is that our professional lives bleed into our personal lives. The boundaries are increasingly permeable and movable. We check our emails in the evenings and weekends. We delay or miss family events because we can't leave the office. And when we do, we take our communications devices with us so that we can stay connected to work.
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How to expand your business through public speaking
By Lisa B. Marshall
Public speaking is a great way to affordably target and reach your "ideal prospect." Public speaking allows both entrepreneurs and corporations to build personal relationships with potential customers. Freely sharing your expertise builds credibility and desire to work with you before the discussion ever moves to price. Remember, prospects are looking for expert information.
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What our clients have to say:
Tom Hamilton and Jeremy Brown are a great resource for our firm. They are always working to bring good clients and collection work to our firm. American Lawyers Company is one of our team that allows our firm to be a success.

— Mark U. Abendroth, Attorney, Abendroth and Russell, P.C., Des Moines, Iowa

I wanted to take a moment to thank you and your staff for always being there for us. TGA has been using ALQ for at least 20 years or more and you have never let us down. After a recent meeting with our legal department and those who forward claims to our network attorneys I heard nothing but accolades about ALQ. Donna Owen mentioned that if she ever has an issue Judy Taylor is always there and responds with 24 hours or less and we truly appreciate that! Others on my staff told me that Jeremy Brown is always on the spot when we need him to help us find counsel in a remote area or if we just need a new lawyer to handle a claim in a particular location. Naturally, Kevin and I always appreciate Tom and Nancy not only when we need coverage on a national or international basis, but we also enjoy your company socially at the various trade shows and conferences. Keep up the good work ALQ!!!!

— Pamela McCaskey, president, Thomas George Associates, Ltd., Northport, N.Y.

Upcoming Events

Aug. 8-11, 2013
National Association of Bankruptcy Trustees
The Greenbrier — White Sulphur Springs, W.Va.

Aug. 23, 2013
CLLA Southern Regional Event
Charlotte, N.C.

Sept. 20, 2013
CLLA Western District Educational Conference
Universal City, Calif.

Complete schedule of events

Missed last week's issue? See which articles your colleagues read most.

    Director Cordray remarks at the CFPB Debt Collection Field Hearing (Consumer Financial Protection Bureau)
New California debt-collection safeguards signed into law (Los Angeles Times)
Collection agencies keep credit system working (
Following call to rein in debt collection industry, Brown holds hearing on efforts to end consumer abuses (Offices of Senator Sherrod Brown)
Managing your workforce amid intense uncertainty (Gallup)

Don't be left behind. Click here to see what else you missed.


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Thomas W. Hamilton, Executive Vice President, ALQ
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