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Aqua Magazine
When Paulette Pitrak, a small woman with a giant personality, passed away in November 2016, the industry lost one of its most dogged proponents of quality education, volunteerism and effective government relations.
To honor her memory and legacy, NESPA has dedicated the training room at the association's headquarters in Hamilton, New Jersey, in her name.
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Aqua Magazine
As with anything, there's an impressive learning curve when it comes to the pool and spa industry. There's the technical side, like learning the nuances of water chemistry and the equipment pad, but there's also a host of lessons you simply won't learn in a classroom.
That's where I come in. To better prepare up-and-coming service techs for the wild adventure that is pool service, I put together a list of just some things you'll come to learn on your route.
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Aqua Magazine
Setting goals one of the most fundamental parts of running a successful business — and it's an especially important tool for managing staff members. Beyond the obvious benefit of giving everyone in your company something to strive for, strategic goal setting is one the best ways to communicate your priorities. But there are also challenges in laying out goals for a whole organization.
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UL provides a one stop shop for all of your pump certification needs. We test to international, national and regional standards such as DOE, NSF, CEC, ENERGY STAR®, IEC and UL safety certification. Learn more at UL.com/Pumps
Are your pumps primed? Find out here - UL.com/EnergyStar
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Bloomberg
President Donald Trump is expected to urge Congress in his State of the Union address this month to pass new legislation that would expand his powers to break down non-tariff barriers to American exports, according to people familiar with the plan.
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Harvard Business Review
Giant travel search engines such as TripAdvisor, Expedia, Kayak, and Google Flights have all but replaced travel agents as most consumers’ travel advisors. Soon, independent curating engines like these could trigger the next wave of disruption in retail. The first stage of the digital shopping revolution saved consumers time and money by letting them buy things they already wanted without having to go to a traditional retail store.
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| | SMALL BUSINESS MANAGEMENT |
By Terri Williams
 Most people agree that the manager-direct report relationship is vitally important to an organization’s success. And managers who can effectively coach and mentor their employees can increase performance and engagement levels. However, a new survey reveals that managers may be overestimating their coaching and mentoring abilities.
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Harvard Business Review
Managing a disorganized employee is often a maddening experience. How can you help your scattered direct report develop better systems? How can you drive home the importance of staying on top of meetings, calendars and emails? And is it even possible to help a person overcome a natural inclination toward disorder?
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Waterco’s award winning MultiCyclone is a brilliant revolutionary filtration device that works on the basis of centrifugal water filtration. It captures 80% of the dirt load before it ever reaches the media filter and is designed with no moving parts and no filter media to clean or replace.
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Wholesalers, Distributors, Retailers Pool'N Brush the smart cleaner tail end replacement for the sponge scrubber to add to your Inventory.
Become an Authorized Dealer, generate huge Profit... GUARANTEED. Over 8000 units sold in the first 5 months. Pool'N Brush will be your new successful best seller gadget of the season.
Additional income & less brushing for Pool Servicemen with Pool'N Brush. NO Splash • 3 Bristle Stiffness • Free Orifice Tip/Guard • Lasts 20X Longer • Snap on • Rotating • LITERALLY, Professionals Love it.
Contact us Now & go for it. www.poolnbrush.com
214-903-9079 Coppell, TX
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By Michelle R. Matisons
 The idea of the North American Free Trade Agreement (NAFTA) was very controversial when first proposed during the Clinton administration and signed in 1994. It was the first North American trilateral trade bloc representing Mexico, Canada and the United States. NAFTA's successor, called the United States-Mexico-Canada Agreement (USMCA), was signed by all three participating countries' leaders at the G20 Summit on Nov. 30.
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Bloomberg
The European Union's executive arm is preparing to ask the bloc's governments for the green light to start negotiations with the U.S. on a free-trade deal, highlighting hopes of keeping at bay the threat of American tariffs on foreign cars. The European Commission said it has begun work on a draft mandate for a trans-Atlantic accord to cut duties on industrial goods.
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| | SHAREABLE CONTENT OF THE WEEK |
Houston Chronicle
Teguh Inarsoyo smiles big as he picks up his golden Gibson Les Paul and strums his fingers through the strings, completely at peace when the gentle riffs sound off.
Taken from its place on a custom-built wall Teguh designed to hold more than a dozen of his most precious guitars, which range from a copper brown acoustic Taylor to an apple red electric Fender, the guitar he says is like a musical limb he doesn’t want to live without.
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APSP
Earlier this week, The Association of Pool & Spa Professionals (APSP) announced the availability of its new online self-paced CRP Certified Pool & Spa Retail Professional course.
Designed for those interested in running a successful swimming pool and spa business, this eight-hour self-paced online interactive course gives students a strong foundation to effectively and efficiently run a retail business. It introduces the core principles of pool and spa operations and best practices for sales and customer service. Topics covered in the course include: pool finishes, pool and spa circulation systems, basic water chemistry, retail environment safety, customer service and sales and retail housekeeping.
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| APSP University Offers Education at 2 Regional Shows this January
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APSP
Make sure you include APSP University education into your 2019 show plans! If you are coming to the Southwest Pool & Spa Show or The Pool and Spa Show, you must check out APSP education.
At the Southwest Pool & Spa Show, we will offer the following courses:
- PSCC Pool & Spa Construction Course
- CST Certified Pool & Spa Service Technician Course
- PPSO Professional Pool & Spa Operator Course
At The Pool & Spa Show, we will offer the following courses:
- PSCC Pool & Spa Construction Course
- CST Certified Pool & Spa Service Technician Course
- CHTT Certified Pool & Spa Hot Tub Technician Course
- CMS Certified Pool & Spa Maintenance Specialist Course
If you can't attend our regionally offered courses, check out our online self-paced courses at APSP.org/Store or other APSP Chapter or Affiliate courses at APSP.org/Events. Make 2019 the best year yet by earning your APSP University certification. For more information, email APSP Education and Business Development Manager, Lindsey Turner at lturner@apsp.org.
| APSP New Member Using Podcasts to Reach the Next Generation
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APSP
APSP new member Pool Chasers is a company on the rise. They have a biweekly podcast that tackles today's industry issues and features well known industry guests that provide a unique perspective. Started out of a need for information about today’s pool business challenges, The Pool Chasers podcast aims to teach and through stories and experiences by featuring business owners, pool service and repair companies, builders, manufactures, marketing and social media experts, and others that can help progress, inspire, and entertain today's pool professional. Check out an archive of their podcast here. Their next podcast episodes are scheduled for release on January 14th and 28th . Learn more about PoolChasers here. For more information about APSP Member Benefits, email APSP Member Services at memberservices@apsp.org.
| APSP is now a Northern Virginia Chamber of Commerce Member!
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APSP
The Northern Virginia (NOVA) Chamber of Commerce is the Voice of Business in Northern Virginia representing nearly 700 companies with 50,000 employee's region wide.
As a member of the NOVA Chamber, APSP now has access to collaborate and network with other NOVA Chamber members in the Arlington, Fairfax, Loudoun and Prince William counties as well as the independent cities of Alexandria, Falls Church, Fairfax, Manassas and Manassas Park.
APSP is excited to work with the NOVA Chamber in the new year!
To help you better understand what proposed legislation and regulations mean for you and your business, APSP reports on bills that affect the pool, spa and hot tub industry as they are filed. Members also receive email alerts on any proposed rules affecting the pool, spa or hot tub industry in their area. These three states need your immediate attention. For more information, email Jennifer Hatfield at jhatfield@apsp.org.
| | NATIONAL WATER SAFETY MONTH PARTNER |
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7701 Las Colinas Ridge, Ste. 800, Irving, TX 75063
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