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Home   Membership   Chapters   Education   Resource Center   Certification May 11, 2010
Step-by-step: There's a process behind smart process improvement
W.P. Carey School of Business    Share   Share on FacebookTwitterShare on LinkedinE-mail article
There's little margin for error when you're in the business of selling electrons. After all, if an electron traveled around the world instead of bouncing around the nucleus of an atom, it would circle the earth some 8.3 times in one second. Since there's no time to react, electricity providers must do all they can to prevent system failures. Arizona Public Service (APS) has developed award-winning innovations in this area. During 2008, the utility earned the Edison Electric Institute's Edison Award—the highest industry recognition an electric utility can earn—for one such breakthrough. More

From blind spots to strategic intelligence
Management-Issues    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Nothing breeds success like success, at least according to the old proverb. However, this is not always the case when it comes to business growth. Many organizations, from Polaroid to Sony, have become victims of their own success: they achieved enormous growth by introducing new products—the Polaroid camera, the Sony Walkman—but as the marketplace matured this growth slowed and they were left looking for alternative paths. More

Evaluation: The link between learning and performance
ISPI    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Managers need information with which to make decisions. Systematic evaluation of efforts and results will not only provide this information but also encourage improved performance. While evaluation has always had a place in instructional design and performance improvement, few programs are systematically evaluated to see if participants change their behavior (Level 3) or individual and organizational performance (Level 4) was actually improved. More

The key to effective coaching
Forbes    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Business coaching has gone from fad to fundamental. Leaders and organizations have come to understand how valuable it can be, and they're adding "the ability to coach and develop others" to the ever-growing list of skills they require in all their managers. In theory, this means more employee development, more efficiently conducted. But in reality, few managers know how to make coaching work.

Kenyan universities turn to e-learning
The Globe and Mail    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Kenyan Universities are increasingly turning to e-learning as a tool to facilitate improved education. They also want to rope in more students through better access to facilities, hoping to reach a wider base in a cost-effective way. The efficiency accruing from e-learning is among the advantages gained by local universities that have adopted the use of technology. More

Keeping employees motivated during tough economic times
CableFAX    Share    Share on FacebookTwitterShare on LinkedinE-mail article
It’s no secret that retaining key talent plays a critical role in the success of any organization, and the cable industry fares much better than most in that regard. In fact, a survey taken by CTHRA last year found the annual voluntary turnover rate to be 10 percent, compared to the cross-industry rate of 28 percent. Even in this tough economic market, that span of 18 percentage points indicates that cable industry leaders must have some pretty good tactics for fostering job satisfaction and keeping employees motivated and committed to the success of the company. More

Five ideas for making Six Sigma project software work
Six Sigma & Process Excellence    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Fulfilling the Six Sigma promise of increased cost savings and employee engagement may ultimately depend on some combination of organizational trust, aptitude and heart of the people who are actually doing the project work. There are many software applications on the market that are designed to support these spirited practitioners who make project results happen. However, that doesn’t mean that adoption of new project execution software is free from issues that require careful planning and management.

How to make friends and never leave work
The National    Share    Share on FacebookTwitterShare on LinkedinE-mail article
A technological shock wave is about to hit the Middle East in the form of Silicon Valley’s latest brainchild, social networking for the workplace. Inspired by the rapid growth of social-networking sites such as Facebook, which now has about 500 million users, software developers have created services to enable the same level of internet-based networking in the workplace. More

Is your website impacting your customer relationships?
1to1 Media    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Your website is your organization's "front door" to your customers. A poorly performing website that is slow or unreliable can drive away customers and severely hurt your bottom line. The current homepage availability average is 100 percent—not bad, right? Now consider that a one-second delay in response time can reduce conversions by 7 percent; and that the average online shopper waits a scant four seconds before going to a competitor's website. While your IT department may delight in providing you with stellar uptime figures like the availability number above, it's no longer good enough for your website to simply be available—it also has to be fast. More

Consultant tells educators to embrace e-learning
The Daily Gleaner    Share    Share on FacebookTwitterShare on LinkedinE-mail article
An international e-learning specialist says universities and colleges need to do more in the area of online teaching and distance education. Tony Bates, who has written nine books on distance education and served as a consultant on the topic in more than 35 countries, said the post-secondary education system needs to adapt to the changing needs of its students. "If you look at traditional university, it's a one size fits all where everyone goes to campus to the same classes for the same exams," Bates said. "That traditional model is the industrial model, but we're not in an industrial world now. We're in a more flexible world and people are more flexible in when they work and the way they work. More
ISPI Performance Digest
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Disclaimer: The articles that appear in Performance Digest are chosen from a variety of sources to reflect media coverage regarding human and organizational performance improvement. An article's inclusion in Performance Digest does not imply that the International Society for Performance Improvement (ISPI) endorses, supports, or verifies its contents or expressed opinions. Factual errors are the responsibility of the listed publication.
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