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Igniting your employees' passion for customer service
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OPSEM2012 registration continues to grow. Add your name to the list and connect with your peers at the kickoff keynote session on Wednesday, Aug. 22, from 2:15-3:45 p.m. where Jeff Hargett, corporate director, The Ritz-Carlton Hotel Company, LLC, will talk about the strategies that Ritz-Carlton has successfully implemented to involve their employees in the planning of the work that affects them, and the steps they have taken to ignite and sustain their passion for service excellence.

Upon completion of this session, participants will be able to:
  • Define the Meaning of an Employee's Function vs. Purpose
  • Understand How Meaning Leads to Profitability
  • Describe A Very Effective Way of Cascading an organization's Strategic Plan
  • Explain Why Emotional Intelligence is Critical to Success
  • Recognize the Importance of the Alignment Between emotional intelligence and the Strategic Plan
To view the full conference program or to register, click here:

Looking to improve your sales professionals? Send them to Training Camp!
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Announcing the fall Sales Professional Training Camp Featuring: The Four Pillars of the Sales Profession™ on Nov. 13-15, Dayton, Ohio. Over 2 1/2 days, your sales team will gain practical skills, tools and fundamental disciplines that are essential for sales professionals and a productive sales team. This course is run by Don Buttrey and is a very popular course for the distribution industry. NACD members can register at a discounted rate through our participation in the Association Education Alliance consortium. To view the full program or to register, click here.

NACD Annual Meeting — Save your red, white and blue, Nov 26-29, San Diego
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The 2012 Annual Meeting will be held at the Manchester Grand Hyatt in downtown San Diego, Nov. 26-29. Our theme of "Leadership and Accountability — When it Matters" will feature a number of impressive speakers on these subjects. The complete program will be out soon. In the meantime, take a look at our program schedule so that you can start planning your trip. Special note: The Thursday evening event will be on the U.S.S. Midway with a Red, White and Blue theme — so don't pack away your 4th of July attire too soon!

It's never too early to book your room reservations. Book My Room Today!

Private Meetings — If you are holding any private meeting at the hotel in conjunction with NACD's meetings, you will need to complete the Private Meetings Form and return it to Roselle Foley at Click here for a list of area restaurants that offer private dining rooms.

NACD to preside over International Chemical Association
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The National Association of Chemical Distributors will preside over the International Council of Chemical Trade Associations for a two year term, which began on July 1, Mat Brainerd, chairman of Brainerd Chemical Co., Inc., and NACD's treasurer will serve as the ICCTA president and Chris Jahn, NACD president, will serve as ICCTA secretary.

Established in 1991, ICCTA represents the interests of over 1500 chemical distributors world-wide. ICCTA was set up to coordinate work on issues and programs of international interest across chemical trade associations. ICCTA provides a platform where chemical distributors from many different sectors can meet and exchange information and best practices. ICCTA also advocates for its members on a global scale.

NACD has participated in ICCTA for more than 15 years. As a member participant, NACD shares information about its Responsible Distribution program and metrics with the global community with other ICCTA associations.

Brainerd and Jahn will share relevant resources with ICCTA member associations, but noted that the first step is for the ICCTA associations to commit to a third-party verification program like Responsible Distribution.

For more information about ICCTA, go to

  Chemical Educational Foundation (CEF)

Donate free science activity guides from CEF to local schools!
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Looking for an excellent FREE educational outreach tool to use in your community? CEF is gearing up for the release of its new Fourth Edition You Be The Chemist® Activity Guides (available online and as flash drives this August). In doing so, CEF wants to introduce educators in your community to the Activity Guides by donating our remaining Third Edition booklets free of charge! These booklets are currently being used in thousands of elementary and middle school classrooms across the country. CEF recently made a large donation to the D.C. Public School District and Books for America and is currently targeting areas where our industry supporters are located for further distribution. If your company would like to receive these excellent educational tools to donate at no cost in your local communities, please contact CEF at!

Look for updates on the release of our Fourth Edition guides on the CEF website and Facebook page!

  General Business Interest

10 proven practices for more productive leadership
Michael Hyatt    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Leadership is a verb, and productive leadership is an art. The art part is when you use your experience and judgment to apply proven practices to the situation you are in to produce effective results. More

Management lessons from the London Olympics
Fast Company    Share    Share on FacebookTwitterShare on LinkedinE-mail article
The London Olympics are just a couple weeks away. Visiting the city as it prepares offered leadership expert Craig Chappelow a nice refresher course on a few easily overlooked laws of leadership. More

5 excuses costing you time and money
Inc.    Share    Share on FacebookTwitterShare on LinkedinE-mail article
More often than not, small-business owners don't want to upset the apple cart. They will endure incredible amounts of frustration and hassle instead of retraining or replacing a problem employee. Imagine going through an entire week without having to compensate for someone else's poor performance. Have you been dragging your feet for too long? If any of these common excuses sound familiar, it's time for a reality check. More

Marissa Mayer: 3 leadership traits she'll bring to Yahoo
Forbes    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Inspiration simply means to "elicit a fervent enthusiasm." In other words, to get people excited about your ideas. Here are three leadership traits exhibited by the former Google vice president; qualities that will serve Marissa Mayer as she attempts to turn around Yahoo as its new CEO. More

Before you starting talking, think
Harvard Business Review    Share    Share on FacebookTwitterShare on LinkedinE-mail article
To raise the level of strategic understanding within their company, leaders must learn to be intentional about the way that they communicate with employees. In other words, they must work to align what they say — and how they talk — with a clear pattern of strategic intent. The practice of communicating with intentionality is one element of a new leadership model that we call organizational conversation. More


NACD ChemBytes
Colby Horton, Vice President of Publishing, 469.420.2601
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Christine Kraly, Content Editor, 469.420.2685   
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Caitlin O'Donnell, NACD Assistant Manager, Communications & Meetings, 703.527.6223   

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