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Hotels, restaurants respond to shifting customer base
Linchi Kwok
Millennials have grown up. They are not only replacing baby boomers in the workforce, but they also are becoming an important source of business for the travel and tourism industry. Different from baby boomers, millennials are known for their chic, urban lifestyle and tech-savvy trait. Many hotels and restaurants immediately responded to the shifting landscape in the marketplace by taking one of more of the following approaches: new product development, acquisition and/or brand makeover.
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Agencies detail how sequestration disrupted government in 2013
Government Executive
Mandatory across-the-board cuts to agency budgets in fiscal 2013, though uncertain for much of the year, reduced or delayed operations, benefit payments, grants, long-term program investment and employee training and travel, a detailed audit found. A 217-page agency-by-agency report by the Government Accountability Office recommended that the Office of Management and Budget publish new criteria to determine which accounts, programs, projects and activities are exempt from the sequestration that began in March 2013 under the basic framework of the 2011 Budget Control Act.
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Register now for the 2014 SGMP NEC & Expo ... and volunteer in Portland
SGMP
Register today for our 32nd annual National Education Conference to earn eight contact hours from May 6-8, 2014. Attendees will also have the opportunity to participate in our hands-on charity event at the Oregon Food Bank which provides emergency food to the needy through a cooperative statewide network of hunger-relief agencies.
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Destinations experiment with new marketing efforts
Associations Now
Take a look at how three U.S. destinations have unveiled new promotional campaigns to attract leisure and business travelers, along with meetings and conventions, to their locales.
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Key Senate panel presses OMB on management agenda
Government Executive
Beth Cobert, deputy director for management at the Office of Management and Budget, was pressed hard in a hearing this week by a Senate committee with oversight on the federal government's meetings and conference spending. Sen. Tom Coburn, R-Okla., ranking member of the Homeland Security and Governmental Affairs Committee, said to get ready for the House-passed Taxpayers Right to Know Act (H.R. 1423), which would require the agency to post the total administrative costs and total expenditures. Coburn said the bill has "a lot" of co-sponsors in the Senate, including four Democrats. Committee Chairman Tom Carper, D-Del., said he wanted to "put on your radar" the Senate's coming consideration of the Digital Accountability and Transparency Act, passed by the House in November, which would standardize agency spending data.
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39 offbeat ideas to shake up your conference
EXPO
Every show manager wants to make the conference experience better, and tips on how to do that are everywhere. The Appliance of Science: 39 Ways to Improve Your Meetings, published by the Meetology Group and the Professional Convention Management Association Education Foundation, has some unusual suggestions. Here are a few of the more unusual suggestions.
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Report highlights mobile's role in hotel customer experience
Biz Report
In their latest report, "Seeing Returns: Building Loyalty at Hotels Through Digital Customer Experience," digital customer experience agency Magnani Caruso Dutton found that hotel guests rely heavily on their mobile device. When asked how much of an impact the quality of a hotel's website, app or other digital tools have on their decision to stay, 72 percent of business travelers said "moderate" or "strong" impact as did 64 percent of leisure travelers and 74 percent of family travelers.
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11 must-have apps that can make your job easier
Government Executive
Sidin Vadukut says he would rather use a dozen apps that are excellent at doing specific things, than use one app that does a decent job of it all. Here's a selection of his picks.
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Hotels swapping strict check-in, check-out times with 24-hour policy
New York Daily News
More and more hotels are catching on to the growing popularity of 24-hour check-in and check-out practices that allow guests to extend their stay. Following the lead of the Starwood Hotels group, the Palms Casino Resort in Las Vegas has introduced a 24-hour checkout service that will allow guests to spend a full 24 hours in their room instead of respecting fixed check-in and check-out times, traditionally around 3 p.m. and 11 a.m., respectively.
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Make a donation now for SGMP's NEC online auction ... in Portland and across the country
SGMP
The online auction at the 2014 SGMP National Education Conference in Portland is our largest annual fundraising event, and we are asking for your help to raise funds for education scholarships to be provided by the Gilmer Institute of Learning. Thank you for your generosity regarding this NEW national online auction that will take place April 28-May 8, 2014.
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5 steps to a powerful greeting experience
EXPO
Show attendees really want just one thing: to be recognized. They want to be acknowledged. They come to the show with their interests and they want to talk about them. And all it takes is a simple greeting to get the conversation started.
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