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Develop influencers, not just leaders

Talent management and mentoring programs often focus on spotting potential leaders and developing their talent. While having a pipeline of leadership candidates is beneficial, these programs often overlook the importance of influencers. While good leaders are influencers,...

source: By Catherine Iste
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This 12-hour online workshop is delivered in three 4-hour segments scheduled on Mondays between 4:30 and 8:30 PM central time starting Oct 11th. The workshop is for new entrepreneurs, freelancers, and independent contractors wanting to start or strengthen their own practice...

source: ISPI

This practicum-based program introduces the basic concepts of human performance improvement. The concepts are documented in the Performance Consultant’s Field Book: Tools and Techniques for Improving People and Organizations, 2nd edition (Jossey Bass, 2007). Attendees...

source: ISPI

A new study from the ADP Research Institute sheds light on how HR can drive the talent brand.

source: Human Resource Executive

Imagine sighing contentedly at the end of each workday, knowing that you had been so productive that you had completed everything on your to-do list, and knowing that you were at the top of your game in terms of creativity, performing your tasks promptly and efficiently....

source: TechBullion

The companies that are slow to digital transformation for their HR tech, are already falling behind competitors. According to a recent report. 90% of HR workers are losing up to four hours a week on admin and management tasks due to outdated technology. Despite the shift...

source: ITProPortal

As customer expectations continue to rise and flexible working becomes more accepted, contact center leaders must reassess their Quality Assurance (QA) processes. They can start by looking at performance management solutions designed to improve staff engagement and measure...

source: Contact-Centres


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