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Hilton VP: 5 big changes coming for hotels
Hotel News Now
Jim Holthouser has seen plenty of change during his 35 years in the hotel business. The speed and scope of change is more prevalent than ever, said Holthouser, Hilton Worldwide Holdings' executive VP of global brands. Neither of those components is going to slow any time soon, he added before outlining five changes coming soon to hotels.
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Facility management: Proactive vs. reactive
By Jeannea Jones
As with most things in life, an offensive position yields better results than a defensive one. The same holds true in facility management. Plant operations and maintenance personnel encounter reactive situations on a daily basis, but the wise FM professional who approaches service from a proactive position will be able to avert many equipment failures and down time, thus positively impacting the "quality of life" for the building campus community. Let's break down the differences in the two approaches.
Fire safety systems: Debunking myths, anticipating trouble
Facility Maintenance Decisions
Fire-protection systems in institutional and commercial facilities generally have long performance lives, provided they were designed and installed properly. But to be fully effective, these systems require that maintenance and engineering managers implement an inspection and testing program that ensure both performance and code compliance.
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How to better protect your guests' data
Hotel News Now
While cyber criminals continue to target the hotel industry, sources say there are complex initiatives underway to protect customer data, and hoteliers who lag behind risk exposure. Hotel owners and operators who take only the minimal steps to secure data stored onsite are typically either unaware of the potential consequences or unwilling to invest the capital required to implement true security, sources said.
Hotels save energy with a push to save water
Las Vegas-based Caesars Palace Hotel & Casino realized a double payoff when it gambled on saving water. By cutting back on washing, lawn-sprinkling and plain old waste, the hotel and gaming conglomerate saved both water and energy.
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FMs: Understand the changing market to maximize utility rebates
Building Operating Management
Utility incentives and rebates can be useful, particularly for managers and owners who want to upgrade equipment to more energy-efficient models and who can use rebates or incentives to help mitigate expenditures and ensure return on investment. But to maximize utility incentives and rebates, facility managers need to understand the changing utility market.
Hotel CEOs talk free Wi-Fi, Twitter, room service
Today's travelers are ever-more demanding and tech-savvy, and they're expecting hotels to adapt. Five of the industry's top executives recently assembled for a discussion of the industry's latest developments and challenges.
Window-wall ratio amendment fails
Glass Canada Magazine
The ASHRAE Standing Standard Project Committee 189.1 work group has officially voted down changes that would have reduced the standard's allowable window-to-wall ratio to 25 percent. The 189.1 standard is ASHRAE's green building standard for high-performance, sustainable buildings and is being developed in partnership with the U.S. Green Building Council, the body that oversees LEED certification.
Replacing hotel CRCs with mobile service centers
By Linchi Kwok
Not long ago, central reservation centers, or CRCs, brought in the most sales for the hotel and lodging industry, but people now plan trips online and use online travel agents such as Expedia and Priceline. Many hotels have developed enhanced e-commerce sites and guaranteed travelers they could find the best deals on the hotel websites, but hotels are not winning any consumers from OTAs. What is the problem? What can hotels do to get more direct sales? In my opinion, hotels fail to compete with OTAs in the most important battleground — mobile devices.
New butler services buff luxury hotels
The New York Times
In the race for an increasingly personalized luxury hotel experience, the butler may be the ultimate amenity. Carlos Carrera, the director of butler services for the Langham, Chicago, said that the new generation of butlers specializes in services like unpacking and pressing and arranging daily details like dinner reservations and child care.
The big idea: Truly tiny hotels
The Wall Street Journal
Not long ago, staying at a hotel with fewer than 10 rooms usually meant one thing: bedding down at a guesthouse. In the U.S. and abroad, small-scale options were largely limited to inns and B&Bs. But lately, some in the hospitality business have been embracing the smaller-is-better trend.
Guests read 6-12 reviews before booking
TripAdvisor has announced the results of an independent study that underscores how essential online traveler reviews are in the research and booking process. The commissioned report, conducted by PhoCusWright with a total of 12,225 respondents from around the world, was conducted at the end of 2013.
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