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From construction to refinancing, capital for hotels is pouring in
Commercial Observer
New entrants coming into the hospitality financing market and the return of traditional lenders have spurred more hotel deals throughout the United States. That increase has most recently led to a major uptick in hotel financing in secondary markets, from New Orleans to Cincinnati.
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Ductless cooling systems predicted to rise in popularity
BUILDINGS
Do you utilize a ductless or a ducted cooling system? If you said ducted and live in North America, historically you would have been in the majority. But new research shows that ducted systems will begin losing ground to their ductless counterparts.
FM issue: The calm before the storm
Today's Facility Manager
Hurricane Sandy was "the worst natural disaster ever to hit New York City," according to Mayor Michael Bloomberg. The storm, which came ashore Oct. 29, 2012, and caused more than $68 billion worth of damage laid bare the vulnerability of Northeast coastal metropolitan regions to the devastating impacts of extreme weather events.
Half of hotel guests prefer asking for help from hotel staff via the Internet
Breaking Travel News
One in 2 hotel guests (49 percent) said they would feel happier asking for help from hotel staff, using technology, rather than having to speak to them face-to-face, a new survey by cost-free app platform, AppyHotel.com, has revealed. The survey of 1,000 British hotel-goers found that half of guests favored using technology to voice their concerns or queries. In fact, 23 percent of guests said they'd rather go online to chat with a hotel representative than do so in person.
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Study finds health, environmental risk in building insulation
Today's Facility Manager
Researchers in the United States are calling for a change to the U.S. building codes, following a study showing that the mandatory flame retardants routinely added to foam insulation are not only harmful to human health and the environment, but also make no difference to the prevention of fire in buildings where a fire-safe thermal barrier already exists.
Hotels fight comparison shoppers with lower, locked rates
The New York Times
Hotel companies are starting to respond to customers who repeatedly book and cancel rooms at no cost in search of the best deal, offering lower nonrefundable rates to those who pay in full when they make reservations. Travelers who need more flexibility will still find it, but they will pay more for that option.
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Which hotel brands rank highest for guest satisfaction?
USA Today
What hotel brands rank highest and lowest in customer satisfaction? The American Customer Satisfaction Index surveyed 4,500 guests within three months of their U.S. hotel stays, asking each participant to rate the lodging on such things as his or her experience with reservations, check-in and the staff, as well as the quality of the room, food, in-room entertainment and other amenities.
5 steps to help meet the needs of demanding travelers
Hospitality Technology
From road warriors to long-term guests to high-profile visitors, your hotel property no doubt has some demanding travelers with unique needs. Satisfying their needs and creating memorable guest experiences are paramount to driving loyalty. Evaluating your current technology situation and making targeted improvements is a major step hoteliers can take to satisfying these guests.
LEDs: Lighting the way to outdoor savings
Facility Maintenance Decisions
When institutional and commercial facilities look for ways to curtail energy costs, exterior lighting retrofits are often a popular place to start.
Hotel survey: Guests prefer coffee to sex
CNBC
Many of us enjoy a cup of coffee in the morning to help prepare for the day ahead, but is our caffeine addiction costing us our sex lives? A recent study conducted by Le Méridien Hotels & Resorts suggests this could be the case. The study established that over half of the respondents said they could go longer without sex than without coffee. Furthermore, 53 percent said they favored a strong cup of coffee over sex as the ideal wake-up call in the morning.
Social media etiquette
By Charlotte Bohnett
Social media has been around for a while, but corporate presence on such platforms is still relatively new and continually evolving. As such, companies still have plenty of lessons to learn. We've all seen the news articles about brands committing major faux pas online, and sadly, these companies could have avoided most, if not all, of these blunders. It's not too late for you, though.
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