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FM rises on the tide of technology
Facility Management Journal
The past 50 years have been marked by ongoing and dramatic changes in technology. Paralleling the rise of facility management as a defined profession, we have seen the transformative effects of solid-state technology, desktop computing, powerful database servers and the Internet. Amidst these shifts, three technology trends have emerged that have particular relevance to facility management: mobility, cloud computing and building information modeling.
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The 6th secret of customer service
eHotelier
The sixth secret of customer service is recovery. If you recover well from a difficult situation, then guests are very likely to forgive your mistake and even praise the quality of your service.
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Hotel management: The turnaround
Hotel News Resource
Hotel turnaround management consists of several ingredients. First and foremost, time is of the essence. Speed and time in which the actions are taken will decide if and how the turnaround will be take effect or be completed. Along with speed, a strategic plan needs to be created by studying the market, comp-set and property.
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At the cutting edge of environmentally advanced cooling
By Andrew Gaved
RAC Magazine's recent Cooling Industry Awards once again provided refrigeration and air conditioning suppliers the opportunity to demonstrate their environmentally advanced innovations. We have realized over the years that each annual crop of entries provides a snapshot of best practices in the sector, largely focused on the U.K., but increasingly throughout Europe and the rest of the world. Furthermore, studying the range of award winners often reveals particular themes as the industry responds to the various challenges of legislation, energy and carbon reduction, and customer expectations.
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FMs play role in preventing spread of norovirus
Today's Facility Manager
Norovirus illnesses are in the news again, and facility managers and their staff play an important role in mitigating the impact on their occupants. According to the CDC, you can get norovirus illness at any time during the year, but it is most common in the winter. Norovirus illness is not related to the flu (influenza), which is a respiratory illness caused by influenza virus.
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Millennial travelers spend more, complain more
USA Today
Millennials travel like no other age group when they're on the road for leisure or business, spending more and complaining more, a new study has found. When traveling for business, millennials — those between the ages of 18 and 30 — are freer with their company's money, according to the study conducted by Harris Interactive and commissioned by Expedia.com and Egencia, its business travel sister company.
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Looking for similar articles? Search here, keyword SATISFACTION.


Hotels hire specialists to meet guests' unique needs
MarketWatch
High-end hotels are hiring highly specialized butlers and staffers who attend to very select needs of guests, be it their love lives (romance concierge), hangovers (recovery concierge) or cleanliness (bath butlers). Just this year, Westin Hotels & Resorts hired a running concierge to cater to the needs of marathon-running guests, and last year Rosewood Hotels began offering guests the services of fragrance butlers who bring perfume and cologne to guest rooms in its New York, Dallas, Menlo Park, Calif.; Vancouver and Saudi Arabia locations.
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Call vs. click: Evolution of mobile bookings
Hotel News Now
While the use of smartphones to book rooms is exploding, there seems to be some disparity in how many of those consumers are booking online and how many are calling to complete their reservations. "For every booking that comes in via the mobile website, three are completed with a call," said Keith Swiderski, director of mobile and emerging channels strategy and development for Wyndham Hotel Group.
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TRENDING ARTICLES
Missed our previous issues? See which articles your colleagues read most.

    The recladding remedy (BUILDINGS)
3 ways to tell if your hotel's decor is over the top (ehotelier.com)
5 ways owners and facility managers can increase energy efficiency (By Joy Burgess)
How hotels are engineering a better night's sleep (The Huffington Post)

Don't be left behind. Click here to see what else you missed.


13 most popular hotel room service items
USA Today
Room service is a luxury and a true hallmark of traveling. It's comforting, nourishing and downright convenient. To find out what travelers were ordering, The Daily Meal reached out to hotel publicists across the country to see what dishes topped the list of in-room best sellers.
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How luxury hotels mine social media in the name of comfort
eHotelier
Woe to the five-star property that ignores social media: The public pillorying is too great a risk. Hoping to mine Twitter and Facebook, leading companies retain analysts who both scour the Internet for real-time feedback and, in an effort to provide that oh-so-personal touch, glean information about their upcoming guests.
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Brands focus on health and wellness in design
Hotel News Now
Hoteliers are bringing healthy options right to guests' doors by providing in-room health and wellness amenities. According to the Global Business Travel Association's "2013 European business traveler well-being study," 65 percent of the 675 people surveyed said maintaining a healthy diet while traveling was important. Likewise, 46 percent said sticking with their exercise routines when traveling for business was a priority.
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Suit: Hotel wanted to hike rates after Sandy
Connecticut Post
The former manager of a Connecticut hotel claims he was fired for refusing to raise room rates for guests seeking shelter from the effects of Superstorm Sandy. William McGarry, who led the downtown Bridgeport, Conn., hotel for nearly 20 years, says in a lawsuit filed at state Superior Court in Bridgeport that after Superstorm Sandy struck on Oct. 28, 2012, the hotel's owners ordered him to raise room rates well above normal and to institute minimum night stays.
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NAHLE E-Newsletter
Colby Horton, Vice President of Publishing, 469.420.2601
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