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New role for the CIO: Chief process officer?
CIO Adam Dennison writes: "I hear a lot of conversations these days about whether the 'I' in CIO still means 'information' or if it really stands for some other 'I' word. Innovation? Integration? Intelligence? While those are always entertaining discussions to have, I'm thinking about a different letter entirely: Who is the CPO at your organization? The 'P' doesn't stand for procurement or privacy, but for policy or process."
The 1st 90 days in a new CIO position
Harvard Business Review
Perhaps the most exciting (and challenging) aspect of working in a progressive IT organization is the pace of technological change. It requires that IT staff — and our customers — are continuously learning. Managing this rapid change and fostering innovation while "keeping the trains running on time" is the primary leadership role required of any CIO, new or old. The following are a few key areas to focus on in the first 90 days that would be valuable for other new CIOs to consider as they plan for their organizations' future.
CIOs play vital role in the emerging science of talent analytics
When two of your best employees eat lunch together, does the company make more money as a result? When call center staffers take group breaks to socialize, do they complete calls more quickly afterward? When lunchroom tables are a bit more crowded, does overall productivity increase?
Welcome to the fascinating but nascent world of talent analytics, where the "yes" answers to all of those questions are based on science and real data. No guesswork need apply.
Benefits of being a social CIO
The Huffington Post
For many business executives, including CIOs and CMOs, the ability to clearly articulate the benefits of actively using social networks is still a challenge. All the industry data points to a generation of business professionals who are more mobile and social and yet so many executives are still ignoring the power, and the benefits, of social collaboration. A recent survey found that 68 percent of CEOs have no presence on social media.
A president's perspective on the CMO-CIO partnership
The focus in this article is on understanding how a leading-edge, technologically centered large firm successfully integrated the marketing and IT functions to maximize firm performance. 1-800-Flowers.com was founded in 1976 as a brick and mortar store and has gone through four waves of growth (1980s, 1990s, 2000s, and now) that all have one thing in common — leveraging cutting-edge technology to be the leader in transforming the customer's gift-giving and gift-receiving experience.
CMO, CIO collaboration is all talk, no action
The digital revolution, an explosion of big data and shift in power to the consumer have altered the marketing landscape and changed the C-suite as we know it. As technology becomes increasingly important and vital to all business units, a particular emphasis has been placed on the roles of the chief marketing officer and chief information officer to collaborate in order to reach business priorities and give customers what they truly want.
Build richer customer relationships using 'small data'
We live in an age of data. Every two days, we create as much information as we did from the dawn of civilization until 2003. Such an explosion has happened because everyone now has the tools to share content with pretty much the entire world. For businesses, there's more information about customers and potential customers than ever before.
5 common mistakes to avoid on Google+
Business 2 Community
Google+ maybe a newer social network but it's a powerful one. In fact, it is now the second largest social media network behind Facebook after only launching just over two years ago. So why are so many Google+ users confused about how to use it? Here's a list of some of the most common mistakes users make on the network.
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